Claims Manager career guide
Claims Managers oversee insurance claims teams, ensuring claims are handled fairly, efficiently and in line with legal and regulatory requirements.
Career guide reviewed by Certyz · October 2026
Entry routes vary by employer and role. Compare the options below before deciding what to research next.
What does a Claims Manager do?
Claims Managers oversee insurance claims teams, ensuring claims are handled fairly, efficiently and in line with legal and regulatory requirements.
- Office
- Hybrid working
- Insurance companies
- Loss adjusters
- Banks
- Insurance brokerages
How to become a Claims Manager
Claims managers balance excellent customer service with commercial judgement, ensuring valid claims are settled appropriately.
Typically progresses from claims handling roles with leadership experience and Chartered Insurance Institute qualifications.
Skills and progression for Claims Manager
- Leadership
- Decision making
- Communication
- Problem solving
- Attention to detail
- Senior Claims Manager
- Head of Claims
- Operations Director
- Insurance Director
- Managing Director
Check current entry requirements before deciding
This Certyz guide is a starting point. Qualifications, registration rules and apprenticeship availability can change. Confirm the latest requirements with employers, course providers, relevant professional bodies and official careers guidance.
What could the outlook mean for you?
Career opportunities can look different depending on where you live, your preferred route and the subjects and activities you enjoy. Your report brings those factors together rather than giving you a generic answer.
- Regional vacancy and salary intelligence
- Your personal career-match reasoning
- Opportunity strength and market direction
- Alternative careers worth considering